SHIPPING & HANDLING

🚚 Shipping & Handling

PremiumCigar.co.uk

At Premium Cigar, we understand that discretion, speed, and product integrity matter. Every order is handled with care and shipped using trusted UK delivery partners to ensure your cigars and tobacco arrive in perfect condition.

🇬🇧 UK Shipping Options

Standard Delivery (Royal Mail Tracked 48)

  • Delivery Time: 2–3 Working Days
  • Tracking: Included
  • Cost: Calculated at checkout
  • Fully tracked with delivery confirmation

Express Delivery (Royal Mail Tracked 24)

  • Delivery Time: 1–2 Working Days
  • Tracking: Included
  • Priority dispatch for time-sensitive orders

Next Working Day (Order Before Cut-Off)

  • Cut-Off Time: 2:00 PM (Monday–Friday)
  • Delivered the next working day
  • Signature may be required

Orders placed after 2:00 PM or on weekends will be processed the next working day.

📦 Packaging & Discretion

We prioritise privacy and product protection:

  • Plain, unbranded outer packaging
  • No tobacco-related markings
  • Shock-protected internal wrapping
  • Humidity-conscious packaging for cigars

Your order will never display product details on the exterior.

🕒 Order Processing Times

  • Orders are processed Monday–Friday
  • Same-day dispatch available for orders placed before 2:00 PM
  • During peak seasons (Christmas, Bank Holidays), processing may extend by 24–48 hours

🔞 Age Verification (18+ Only)

PremiumCigar.co.uk strictly complies with UK tobacco regulations.

  • All customers must be 18 years or older
  • Age verification checks may be conducted before dispatch
  • Orders failing verification will be cancelled and refunded

🌍 International Shipping

Currently, we ship within the United Kingdom.

If you are enquiring about international orders, please contact our support team before placing your order.

💷 Shipping Costs

Shipping fees are calculated automatically at checkout based on:

  • Order weight
  • Delivery speed selected
  • Delivery postcode

Occasionally, we offer free UK delivery promotions on qualifying orders.

❗ Delivery Delays

While we aim for prompt delivery, delays may occur due to:

  • Royal Mail operational delays
  • Severe weather conditions
  • High seasonal demand

Tracking details will always be provided once dispatched.

📬 Lost or Damaged Parcels

If your parcel arrives damaged or does not arrive within the expected timeframe:

  1. Contact us within 48 hours of expected delivery
  2. Provide your order number
  3. Include photos (if damaged)

We will resolve the issue promptly.

🔄 Incorrect Address Policy

Please ensure your shipping details are accurate. Premium Cigar is not responsible for:

  • Incorrectly entered addresses
  • Parcels returned due to non-collection
  • Delays caused by incomplete details

Reshipping fees may apply.

📧 Customer Support

If you have any shipping questions, our team is here to help.

Email: support@premiumcigar.co.uk
Response Time: Within 24 working hours

Why Shop With PremiumCigar.co.uk?

✔ Discreet Packaging
✔ Fully Tracked UK Delivery
✔ Secure Checkout
✔ Premium Tobacco Storage Handling